Privacy policy
Last updated: May 2, 2026
Empire Jewelry & Loan (“Empire Jewelry & Loan,” “we,” “us,” or “our”) operates this website and online store. This Privacy Policy explains how we collect, use, share, and protect personal information when you visit our website, contact us, create an account, make a purchase, or otherwise use our website or services.
Our online store is powered by Shopify, which helps us operate the website, provide checkout, process orders, support payments, prevent fraud, and provide related ecommerce services.
By using our website, you acknowledge that you have read and understand this Privacy Policy.
United States Online Orders Only
Empire Jewelry & Loan currently accepts and ships online orders within the United States only. Orders with shipping addresses outside the United States may not be processed through our online store.
Although we only ship online orders within the United States, some of our service providers, including Shopify, payment processors, shipping providers, analytics providers, security providers, or other business vendors, may process or store information in other locations as part of providing their services.
Personal Information We Collect
Depending on how you interact with our website, we may collect the following types of personal information:
Contact information, such as your name, billing address, shipping address, email address, and phone number.
Order and transaction information, such as products you view, place in your cart, purchase, return, exchange, cancel, or inquire about.
Payment-related information, such as payment method, billing information, transaction details, payment confirmation, fraud review information, and other information needed to process or verify payment. Payment information is processed through Shopify, Shop Pay, Shopify Payments, and/or other payment providers made available at checkout. We do not intentionally store full credit card numbers on our own systems.
Account information, such as login details, saved addresses, account preferences, and order history if you create an account.
Communication information, such as messages you send through our contact forms, email, phone, website chat, or other customer service channels.
Device and usage information, such as IP address, browser type, device information, pages viewed, referring pages, time spent on the website, and interactions with our website.
Cookies and tracking information, as described in the Cookies and Tracking section below.
How We Collect Information
We may collect personal information:
Directly from you when you place an order, create an account, contact us, sign up for emails, submit a form, or otherwise provide information to us.
Automatically when you visit or use our website, including through cookies, analytics tools, pixels, and similar technologies.
From service providers, including Shopify, payment processors, shipping providers, fraud prevention tools, analytics providers, marketing providers, and other vendors that help us operate our business.
From third-party platforms if you interact with us through search engines, social media platforms, ads, online directories, or other external platforms.
How We Use Personal Information
We use personal information to:
Process, review, and fulfill orders.
Confirm payments and help prevent fraud.
Arrange shipping and delivery.
Provide customer service.
Respond to questions, messages, and requests.
Process returns, exchanges, cancellations, or order-related issues.
Operate, maintain, and improve our website.
Remember cart items, preferences, and website settings.
Understand website traffic and customer behavior.
Send order updates, service messages, and account-related communications.
Send marketing emails or promotional messages if you have signed up or where permitted by law.
Show, personalize, or measure advertising, including ads on platforms such as Google, Meta, TikTok, or similar services if those tools are enabled.
Comply with legal obligations, enforce our policies, protect our rights, prevent misuse, and respond to lawful requests.
Cookies and Tracking
Our website uses cookies and similar technologies. Cookies are small files stored on your browser or device that help websites function and remember certain information.
We may use cookies and similar technologies to:
Keep the shopping cart and checkout working properly.
Remember preferences and website settings.
Improve website speed, performance, and usability.
Understand how visitors use the website.
Measure traffic, sales, and marketing performance.
Help detect fraud, abuse, or security issues.
Support advertising, retargeting, or analytics features if enabled.
Some cookies are necessary for the website to work. Others may be used for analytics, marketing, or advertising. You can control or block cookies through your browser settings. However, blocking certain cookies may affect website functionality, including cart, checkout, account, and preference features.
If we use advertising or analytics tools such as Google Analytics, Google Ads, Meta Pixel, TikTok Pixel, email marketing tools, or similar services, those services may collect information about your activity on our website and other websites in accordance with their own privacy policies.
Shopify notes that cookie banners and data-sharing opt-out pages can be managed by region in Shopify’s Customer privacy settings. Shopify also states that, outside regions such as the UK and EEA, cookie banners are not active by default unless the merchant chooses to use them.
How We Share Personal Information
We may share personal information with trusted third parties when needed to operate our website, fulfill orders, provide services, or comply with legal obligations.
These third parties may include:
Shopify, which hosts and powers our online store.
Payment processors, checkout providers, and fraud prevention providers.
Shipping and delivery providers.
Email, marketing, and customer communication providers.
Analytics and website performance providers.
Advertising platforms, if advertising tools are enabled.
IT, security, hosting, and technical service providers.
Professional advisors, such as attorneys, accountants, or business consultants where necessary.
Government agencies, courts, law enforcement, or other parties when required by law or to protect our rights.
We do not sell customer information in the traditional sense of directly exchanging customer information for money. However, certain privacy laws may define some advertising, analytics, or data-sharing practices as a “sale,” “sharing,” or “targeted advertising.” Where applicable, you may have the right to opt out of those uses.
Shopify
Our store is powered by Shopify. Shopify may collect and process personal information to provide ecommerce services, checkout, payments, security, analytics, and other features that support our online store.
Information you provide through our website may be transmitted to Shopify and processed by Shopify and its service providers. Shopify may also process certain information independently as described in Shopify’s own privacy materials.
You can learn more about Shopify’s privacy practices by visiting Shopify’s Consumer Privacy Policy at:
https://www.shopify.com/legal/privacy
You can also review Shopify’s privacy portal at:
https://privacy.shopify.com/en
Marketing Communications
If you sign up for emails, text messages, or other promotional communications, we may use your contact information to send updates, offers, promotions, or store news.
You can unsubscribe from promotional emails by using the unsubscribe link in the email. Even if you opt out of marketing communications, we may still send non-promotional messages related to your orders, account, customer service requests, legal notices, or policy updates.
Data Security
We use reasonable safeguards to help protect personal information. However, no website, payment system, or method of electronic storage is completely secure. We cannot guarantee absolute security.
You should avoid sending sensitive information through unsecured channels, such as regular email, if it is not necessary.
Data Retention
We retain personal information for as long as reasonably necessary to provide our services, fulfill orders, maintain business records, comply with legal obligations, resolve disputes, prevent fraud, enforce agreements, and operate our business.
The length of time we keep information may vary depending on the type of information and the reason it was collected.
Your Privacy Rights
Depending on where you live and applicable law, you may have certain privacy rights, including the right to:
Request access to personal information we maintain about you.
Request correction of inaccurate personal information.
Request deletion of certain personal information.
Request a copy of certain personal information.
Opt out of certain targeted advertising, sale, or sharing practices where applicable.
Limit or manage certain marketing communications.
These rights may not apply in all situations and may be subject to legal exceptions. For example, we may need to keep certain order, payment, tax, fraud prevention, or business records as required or permitted by law.
To make a privacy request, contact us using the information listed in the Contact section below. We may need to verify your identity before completing your request.
California Privacy Notice
If you are a California resident, California privacy laws may provide certain rights regarding your personal information. These may include the right to know what personal information is collected, the right to request deletion or correction, the right to opt out of certain sale or sharing activities, and the right not to be discriminated against for exercising privacy rights.
Empire Jewelry & Loan does not knowingly sell or share the personal information of individuals under 16 years of age.
If applicable, you may submit a privacy request by contacting us at the email address listed below.
Children’s Privacy
Our website is not intended for children. We do not knowingly collect personal information from children under the age of 13. If you believe a child has provided us with personal information, please contact us so we can review and delete the information where appropriate.
Third-Party Links
Our website may contain links to third-party websites, platforms, or services. We are not responsible for the privacy practices, content, or security of third-party websites. If you visit a third-party website, you should review that website’s privacy policy and terms.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, website features, service providers, or legal requirements.
When we update this Privacy Policy, we will revise the “Last updated” date at the top of this page. Continued use of our website after changes are posted means you acknowledge the updated Privacy Policy.
Contact
If you have questions about this Privacy Policy, our privacy practices, or would like to make a privacy request, you may contact us at:
Empire Jewelry & Loan
24571 Sunnymead Blvd
Moreno Valley, CA 92553
United States
Email: Empirejewelry1@yahoo.com