In Store Customer Assistance

Last updated: May 2, 2026

Empire Jewelry & Loan is committed to providing a welcoming and accessible experience for all customers, including customers with disabilities.

Our store locations are accessible to customers with disabilities and include accessible entrances, such as ramps where available. Our staff will make reasonable efforts to assist customers who may need help entering the store, opening doors, navigating the store, viewing merchandise, completing a transaction, or receiving service.

Customers who need assistance are encouraged to contact the store before visiting or ask a staff member for help upon arrival. We will do our best to provide reasonable assistance and make the shopping, loan, repair, or service experience as comfortable as possible.

If you have an accessibility question or need assistance before visiting, please contact us:

For location specific contact information please visit our location pages here: Contact & Locations

For website-related accessibility issues, such as difficulty reading content, viewing a product, using checkout, or contacting us online, please email us and we will do our best to assist you.